We process orders within 1-3 business days. Typically, orders are delivered within 5-10 business days from the purchase date, depending on your location in South Africa. During peak periods (e.g., holidays), delivery may take 10-14 business days. You’ll receive tracking details once your order ships.

We aim to process and dispatch orders within 1-3 business days. During high-demand periods, slight delays may occur, but we’ll keep you informed.

We offer free delivery on orders over R750. For orders below R750, a delivery fee of R90 applies. All fees are displayed at checkout.

Yes, you’ll receive an order confirmation email with your order number immediately after placing your order. Check your spam/junk folder if you don’t see it.

We accept major credit and debit cards (Visa, Mastercard, Maestro, and American Express). All options are shown at checkout and provided by YOCO.

Absolutely. Our checkout uses SSL encryption to protect your personal and payment information, ensuring a secure shopping experience.

If you encounter any problems (e.g., damaged, defective, or incorrect items), please contact us at blissbloomthebrand@gmail.com within 7 days of delivery. Include your order number and details of the issue, and we’ll assist you promptly.

Due to hygiene and safety concerns, we cannot accept returns for opened or used beauty and personal care products. If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of delivery. Please refer to our Return Policy for full details and instructions.

We value your privacy. Your email is used only for order updates, shipping confirmations, and, if you opt in, promotional offers about our products. We do not share or sell your information. See our Privacy Policy for more details.

Currently, we ship only within South Africa. Contact us if you’re interested in international shipping, and we’ll explore options.

Once your order is dispatched, you’ll receive a tracking number via email. Use this to monitor your delivery through our courier partner’s website. Delivery is with Courier Guy, and is usually 2-4 working days anywhere in SA.

If your order hasn’t been processed, we may be able to modify or cancel it. Contact us as soon as possible at blissbloomthebrand@gmail.com with your order number. Once processing begins, changes or cancellations may not be possible.