At Bliss&Bloom, based in Johannesburg, South Africa, we aim to ensure your satisfaction with every purchase. This Return Policy outlines the conditions under which returns are accepted, in compliance with South Africa’s Consumer Protection Act (CPA) and our commitment to hygiene and safety. Please read carefully before making a purchase.

General Return Guidelines

Due to the nature of our beauty and personal care products, we prioritize hygiene and safety. Therefore, we cannot accept returns for opened or used items. This policy protects all our customers by ensuring product integrity.

For eligible returns, the following conditions apply:

• Items must be unused, unopened, and in their original packaging (including all seals, labels, and protective coverings).
• Returns must be requested within 7 days of delivery.
• The item must be in the same condition as when delivered, with no damage or alterations.

Eligible Returns

You may request a return for the following reasons, provided the item meets the above conditions:

• Defective or Damaged Product: If the product arrives damaged, defective, or incorrect, please contact us immediately.
• Change of Mind: If you no longer want an unused, unopened product in its original packaging.
• Incorrect Order: If you received an item different from what you ordered.

Return Process

To initiate a return:

1. Contact Us: Reach out within 7 days of delivery via email at blissbloomthebrand@gmail.com or phone at [Insert Bliss&Bloom contact number]. Provide your order number, item details, and reason for the return.
2. Receive Instructions: We will provide return instructions, including the return address and any required documentation.
3. Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable courier service, as we are not liable for lost return shipments.
4. Inspection: Once we receive and inspect the returned item, we will notify you of approval or rejection. Items must meet the eligibility criteria above.

Refunds

Upon approval of your return:

• Refund Issuance: We will process a refund to your original payment method within [Insert timeframe, e.g., 7-14 business days] of receiving the item.
• Exclusions: Shipping fees are non-refundable unless the return is due to our error. Any promotional discounts applied to the original order may be adjusted in the refund amount.
• Defective/Incorrect Items: If the return is due to a defect or our error, we will cover reasonable return shipping costs and provide a full refund or replacement, as agreed.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products (due to hygiene and safety concerns).
• Products not in original packaging or missing components.
• Gift cards or promotional items.
• Items purchased outside our website (e.g., through third-party retailers).

Exchanges

We do not offer direct exchanges. To replace an item, initiate a return for a refund and place a new order for the desired product.

Your Rights Under the Consumer Protection Act (CPA)

As a South African business, we comply with the CPA. You are entitled to return goods within 7 days for a refund if:

• The purchase was made via direct marketing (e.g., email campaigns), subject to a cooling-off period.
• The product is defective or unsafe, as per CPA guidelines.

For defective products, you may choose a refund, replacement, or repair, subject to our inspection and CPA terms.

Contact Us

For return requests or questions, contact us at blissbloomthebrand@gmail.com

We aim to respond within 48 hours and resolve issues promptly.

Changes to This Policy

We may update this Return Policy to reflect changes in our practices or legal requirements. The latest version will be posted on this page, and continued purchases indicate your acceptance.